Refund policy
For Digital Download Products:
All digital products sold by Mystylebox are delivered electronically and are available for download immediately after purchase.
By purchasing a digital download product, you expressly consent to the immediate supply of the digital content and acknowledge that delivery begins immediately after purchase.
You also acknowledge that once the download or access to the digital content has begun, you lose your statutory right of withdrawal and cancellation under applicable consumer protection laws, including the European Union's 14-day cooling-off period for digital content supplied electronically.
As a result, digital download purchases are non-refundable and cannot be canceled once access to the digital content has been provided.
For Color Analysis and Personal Styling Orders:
Mystylebox provides personalized services tailored to each customer based on the information, photographs, and survey responses provided.
Once we have received your required materials and begun work on your analysis, styling recommendations, or report, your order cannot be canceled and is no longer eligible for a refund.
By submitting your photographs, survey responses, or other required information, you expressly request that Mystylebox begin providing the service immediately and acknowledge that your right to cancel may be lost once performance of the service has commenced.
Due to the personalized nature of these services, completed reports, analyses, recommendations, and styling plans are non-refundable.
For Print-On-Demand Orders:
Our return policy allows refunds only for damaged or mislabeled products. Unfortunately, we cannot accept returns or exchanges for products purchased due to buyer's remorse or an incorrect size selection. Claims for defective or damaged items must be submitted within 30 days of receipt. If you receive a damaged item, please send us detailed photos of the product and a description of the issue to info@mystylebox.com, and we will send you a replacement free of charge.
Please note that we create all products on demand, so exchanging a product for a different size means producing an entirely new item. Therefore, we cannot issue a refund for an order due to an incorrect size selection. Please refer to our size chart carefully before placing your order.
Additional shipping charges may apply if an order is unclaimed at customs, returned, or refused, or if the address provided is incorrect. Please double-check your address to ensure accuracy, including matching the city and ZIP code. If a package is returned to us due to an insufficient address, you will be responsible for the reshipment costs. Please note that we do not provide refunds for carrier errors.
If a package is lost in transit, please contact us within 30 days of the estimated delivery date. We recommend contacting the shipping carrier to locate your lost order before filing a claim.
Finally, we do our best to provide accurate images and descriptions of our products. However, we cannot guarantee that colors and details will always be 100% accurate, and sizes may sometimes be approximate.
For Style Box and Designer Boutique Orders:
When you purchase our service, we will send you a Style Box containing products chosen by our stylists based on the results of your Style Survey.
We aim to ship your style box within ten business days of your purchase, but shipping times may vary depending on your shipping choices or third-party shipping companies' operation schedules. We reserve the right to refuse shipping to any address outside our geographical operating area or any address associated with fraudulent purchases.
Orders may only be placed online. For security reasons, we can't take orders by phone.
You may choose a one-time purchase or a periodic subscription for your style boxes. Subscription box shipping dates are automatically scheduled from the date of your purchase. When you purchase a style box, our "Styling Service Fee" will be added to your purchase price. This fee covers your boutique styling service for each box and is non-refundable.
By submitting your payment information, you authorize us to charge your credit card or other available payment methods in accordance with these Terms. If you subscribe to automatic delivery, we will charge the Styling Fee to the card or other payment method on file regularly, based on the frequency you selected, until you cancel automatic delivery by clicking the "Manage My Subscription" link on your Account homepage when you log in. You may choose to stop receiving automatic deliveries at any time, at least 10 business days before your style box is due to ship.
You may try the items in your style box for three days from the date you receive them. If you have similar items or items you are uncomfortable wearing in your box, you may return them by following the instructions we will send you via email.
If you fail to return the items within 3 days, we will assume you will keep them, and no refund request will be accepted. The items are your responsibility until they reach our return address. This rule applies to all products in your Style Box and products you buy from our My Boutique Section. Please note that we keep a limited stock of designer outfits. They are made to order; some can be customized to your needs and tastes. Therefore, delivery times may vary. Handmade items may take longer than regular items.
The price range for the items in your style box will be determined by your selected box price. If there is any balance between the Mystylebox price and the total price of the items you choose to keep, it will be debited directly from your account.
It is not possible to exchange items purchased in your style box. If you wish to exchange an item, you must return it for a refund and place a new order. All returns for a refund must comply with this policy.
Products should be returned unworn, unwashed, in their original condition, and packaged (This includes any branded bags for footwear and boxes for jewelry) with all the tags intact. They will not be refunded if they are damaged or show signs of wear. This rule applies to all products in your Style Box and products you buy from our My Boutique Section.
We aim to process your return within ten business days. Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days. You will receive an email confirmation once the refund has been processed.
Depending on the issuing bank, the refund may take up to two billing cycles to appear on your statement. If you haven't received a refund, first recheck your bank account.
Then contact your credit card company; it may take some time for your refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all this and still have not received your refund, please contact us at info@mystylebox.com.
Once the order is placed, you cannot modify your payment method. We cannot process refunds for credit cards that have been marked as lost or expired. In this situation, we can process a wire transfer. Please contact customer@mystylebox.com if this occurs.
Please note that shipping fees are not refundable.
You must pay state and local sales taxes that apply to your order, where we elect or are required to collect and remit such taxes. Taxes are not refundable.
We do not store the items in your style box. We collect the items at their retail prices. Suppose there is any price change (such as a discount, promotion, sale, or price drop) on these items after we have shipped them, due to campaigns or special-day promotions. In that case, we are not liable for these changes, and we will not make any price adjustments or refund the price difference after your purchase date.
Returning Address
To return your product, you should mail your product to:
Mystylebox, 208 Florence Avenue, North York, ON, Canada