Shipping policy
For Print-On-Demand Orders;
Our shipping policy outlines the estimated delivery timeframes for your order. Typically, it takes 3-7 days to fulfill an order before it is shipped. The shipping time varies depending on your location and can be estimated as follows:
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
We work with on-demand order fulfillment companies with facilities worldwide, and your order will be shipped from the facility closest to your location.
Please note that an additional customs and tax fee may apply to international orders and is assessed by your local customs office. Customs policies vary widely by country, so please check with your local customs office to determine if any duties and taxes apply to your purchases.
If your order has not yet arrived within the estimated timeframe, please check your shipping confirmation email for any errors in the delivery address. You can also check with your local post office and neighbors to see if the package was delivered to them. If you cannot locate your order, please contact us at info@mystylebox.com with your order number.
We will work with you to resolve the issue if the shipping address is correct and the package is not located. If a replacement order is required due to an error in the delivery address, the shipping cost will be at your expense.
When your order ships, you will receive a tracking link via email to check its delivery status. If you have any questions or concerns about your order's tracking or shipment, please contact us at info@mystylebox.com.
For Mystylebox Style Boxes or Designer Boutique Orders;
When you order or subscribe to our service, we will send your box (es) containing products our stylists select based on the results of your Style Survey. We aim to ship your style box ten business days after your purchase. You will receive another notification when your order has shipped. Shipping time may vary depending on your shipping choices or third-party shipping companies’ operating schedules. We may refuse to send to any address associated with fraudulent purchases.
You may choose a one-time or periodic subscription for your style boxes. Subscription box shipping dates are automatically scheduled from the date of your purchase.
We offer discounted Canada Post shipping rates for orders in Canada and other countries. When you check out, you will see the accurate shipping rates based on your order, and you can also choose your delivery method. We charge an additional handling fee for all orders.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at customer@mystylebox.com with your name and order number, and we will look into it for you.
Please note that we keep limited stock for designer outfits at Mystylebox Boutique. They are made to order, and some can be customized to your needs and tastes. Therefore, delivery times may vary. Handmade items may take longer than regular items.
Please note that shipping fees are not refundable.